Shipping

Shipping charges are calculated automatically based on Standard Ground when shipped within the lower 48 contiguous USA States. Shipping times within the contiguous United States vary from 2-10 days and equipment may have lead times of 1- 5 weeks before shipping. We typically ship via a variety of common carriers. We reserve the right to select the shipping method on all free shipments.

All shipments will be delivered curbside only. Delivery does not include inside delivery, uncrating or installation. Please make arrangements for adequate personnel and/or equipment for unloading at your location.

All shipments outside of the lower 48 contiguous USA States require a shipping quote and customer approval before processing. This includes Hawaii, Alaska and all international destinations. After placing your order, you will be contacted with a shipping quote for your approval. We are unable to deliver to Post Office Boxes.

LIFTGATE

Freight delivered via common carrier may require liftgate service. During checkout, you will have the option to choose liftgate service if applicable. If you choose liftgate service, a fee of $100 will be added to your order.

Consider selecting liftgate service if your facility does not have a loading dock or if your shipment weighs more than 200lbs. Otherwise, you will need to make alternate arrangements for unloading at your location. Liftgate service unloads your shipment to the curb, it is not inside delivery.

NON-COMMERCIAL DELIVERY

You must select the non-commercial delivery option at checkout if you wish the goods to be delivered to such a location. Your goods will either (a) not be delivered to a residential location without having selected this option or (b) you will be billed for a further $150. Most equipment sold is for commercial environments and not suitable or licensed for residential use. In the event of incident in a non-commercial application, manufacturer's warranty is usually void and household insurance may be affected. You should check with your local authorities and insurance companies before installing commercial equipment in your home.

 

CANCELLED/REFUSED ORDERS

If you decide to cancel or refuse any part of your order after it has been shipped, please note that you will be responsible for the full amount of roundtrip shipping and handling charges, plus any applicable restocking fees (except for damaged equipment refused at time of delivery only.)

INTERNATIONAL ORDERS

Unless specified otherwise, all shipments have terms FOB Origin, Freight Prepaid and Charged. Pizzaovens.com will arrange with the shipping company/freight forwarder for the product to be delivered from the factory to either port or door. Pizzaovens.com will include the shipping and insurance charges in the invoice which must be paid at the time the order is placed. The product becomes property of the buyer at the time it is picked up by the shipper. Risk of loss and the filing of claims for loss and damage are the responsibility of the buyer. Taxes, local customs brokerage fees, and/or other local fees that may exist are the responsibility of the buyer. Customs clearance is the responsibility of the buyer.

INSPECTION

Pizzaovens.com does not arrange for goods inspection. If you require goods inspection, you will need to arrange with the inspector directly. Pizzaovens.com will provide the warehouse address of the goods to the inspector upon request.

Pizzaovens.com makes ever effort to safeguard your order for transit. In the unlikely event your merchandise arrives damaged or lost by the carrier Pizzaovens.com will work with you to help you receive your much needed equipment in a timely manner. However, the consignee is responsible for following the below procedures. FAILURE TO DO SO FORFEITS CONSIGNEE'S CLAIM FOR REIMBURSEMENT AND ANY WARRANTY CLAIM.

Shipping Policy For Freight Transportation:

Consignee must inspect packages and contents before delivery service leaves. FAILURE TO DO SO WILL FORFEIT FULL/PARTIAL REIMBURSEMENT.

If damage occurs:

  • Consignee must note all damage, overage and shortage exceptions with the driver and note on the deliver receipt.
  • Consignee must accept or decline damaged goods.

If shipment is lost by carrier:

  • The customer is responsible for making a claim with the carrier and fulfilling the process that particular carrier requires to receive reimbursement.

If accepting damaged goods:

  • Consignee is responsible for filing claim with shipping company and purchasing replacement product if needed.
  • Please note when filing a claim you should request total value of damaged product + cost of shipping.
  • You must hold onto the original packaging and damaged goods for optional inspection by shipping company. Please note that hold time can vary with Freight Company, please contact the freight company for additional information.

If rejecting damaged goods:

  • Contact Pizzaovens.com within two (2) days of rejection. A claims form will be emailed or faxed to the Consignee. Consignee is responsible for filing a claims form within two business days with the freight carrier.
  • Only reject damaged products.

CONCEALED DAMAGE: Note that, while at times a box may appear undamaged, the product may have incurred damage in transit. You must inspect the contents (not only the packaging) before signing the delivery receipt. Report concealed damage IMMEDIATELY upon receiving your order. IF THE CONSIGNEE FAILS TO NOTE THE CONCEALED DAMAGE ON THE DELIVERY RECEIPT, THE CONSIGNEE IS RESPONSIBLE FOR FILING A CLAIM WITH THE SHIPPING COMPANY AND PURCHASING A REPLACEMENT.

INSPECTION OF DAMAGED PRODUCTS: Freight companies request that the consignee holds all damaged products for 120 days, for inspection purposes. Day one begins when claim is filed with shipper. Pizzaovens.com will do everything possible to ensure that damaged goods are picked up immediately. However, the consignee is responsible for holding the damaged goods for up to 120 Days. Failure to do so will terminate the claim with no reimbursement or replacement product.

*Consignee- one to whom something is consigned or shipped; the person to whom the shipment is to be delivered.