WE STAND BEHIND EVERTHING WE SELL
Your complete satisfaction is our ultimate goal. Please read the following terms and conditions that apply to every piece of equipment that is purchased from us, NEW or PRE-OWNED. This is why we call it COMPLETE PEACE OF MIND....
Labor Warranty Coverage (USA ONLY)
The following Warranty Policy and Procedure is the only warranty made by Pizzaovens Inc (POI), with respect to products sold by POI.
POI DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
POI warrants to the original purchaser that each item will be free of proven defects in material and workmanship under normal use and service for the period specified where applicable.
This warranty is extended to the original purchaser only and is not transferable.
The term "customer" as used in this Warranty Policy and Procedure refers to the original purchaser of a unit from POI. This warranty extends only to customer.
This warranty shall not apply if the product or any part thereof is subjected to misuse, abuse, negligence, alteration, improper installation, improper operation, operation outside of design limits, accident or casualty.
The unit and its crating must be inspected upon arrival. Damage during shipping must be reported to the carrier and to POI. Shipping damage is not covered under this warranty.
In the event a warranty repair becomes necessary, the customer must first contact POI at 1-877-367-6836 prior to contacting a repair company. Failure to contact POI, at 1-877-367-6836 prior to contacting a repair company voids any and all warranties.
All work must be performed by an approved service technician. You must contact POI at 1-877-367-6836 to get approval for your service technician before any work is performed. Any work performed on a unit by an unapproved technician voids any and all warranties.
Replacement parts will be provided by POI for all parts deemed by POI to be defective. Defective parts are subject to evaluation by POI to be considered for warranty eligibility. Parts not obtained from POI must have prior approval from POI for reimbursement. Reimbursement for parts not obtained from POI will be at POI's sole discretion.
All labor costs associated with repair of a unit will be paid according to POI's FLAT RATE WARRANTY SCHEDULE, attached as Appendix \ "A". POI will not cover any fees that exceed POI's FLAT RATE WARRANTY SCHEDULE. Any repair not covered by POI's FLAT RATE WARRANTY SCHEDULE must have prior approval from POI before any work can be performed. Any and all special circumstances will be considered on a per case basis after first contacting POI at 1-877-367-6836. POI will not be responsible for any after hours, overtime or premium expenses.
No claims will be accepted for normal pre-delivery or post delivery inspection or adjustment. All units are inspected and adjusted at the time of repair, but the shipping process may cause wires and fasteners to become loosened and adjustments to change. POI considers this part of the installation of the unit.
Additional items not covered by this warranty:
Any item that is defective because of power surges, high or low voltage, high or low gas pressure, inadequate gas volume, improper gas connections and improper maintenance.
Normal maintenance and adjustments
This warranty excludes any obligation by POI for loss of product, down time or any other damage or cost incurred at any time. IN NO EVENT SHALL POI BE LIABLE OR RESPONSIBLE FOR HARM TO PROPERTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, LOSS OF PROFITS, INTERRUPTION OF BUSINESS, OTHER ECONOMIC LOSS, OR ANY OTHER DAMAGES WHATSOEVER IN CONNECTION WITH THE WARRANTY SET FORTH ABOVE OR IMPLIED BY LAW, OR IN CONNECTION WITH ANY OTHER LIABILITY, REGARDLESS OF THE FORM OF ACTION, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE, EVEN IF POI OR AN AUTHORIZED DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The warranty and remedy set forth above are the sole warranty and exclusive remedy.
This exclusive remedy shall not be deemed to have failed of its essential purpose so long as POI is willing and able to repair or replace defective parts in the manner described herein.
The customer must provide for the installation of the unit in conformance with any and all applicable codes, regulations, or standards. Customer must comply with all laws and other requirements having force of law applicable at any time to the unit, its installation, or use.
Where applicable the gas supply must be connected to the oven by a locally licensed plumber for the warranty to be valid.
Where applicable the Start-Up Checklist form must be filled out, signed and timely returned to POI to initiate and validate the warranty.
Customer must present any claim under this warranty to POI.
Customer must notify POI within 10 calendar days of discovery of any claimed defect. Such notice must include the serial number, model and location of the subject unit, along with a detailed description of the problem.
POI reserves the right to, among other things, deny customer's warranty claim in the event customer fails to perform any of its responsibilities under this warranty.
At POI's sole discretion, the customer may be required to return to POI an allegedly defective part. The defective part must be received by POI within 15 business days after the request. If the part is required to be returned a replacement part will be sent.' Once the allegedly defective part is received, it will be inspected for quality. If the part is then deemed by POI to be defective, the customer will receive any further credit, reimbursement, or allowance due under the terms of this warranty. To the extent POI agrees to reimburse any labor per the Flat Rate Warranty Schedule, such reimbursement will also be issued at the same time. No credit, reimbursement or allowance will be issued for returned parts that POI, in its discretion, determines not to be defective. In that event, customer will be obligated to pay for the replacement part and will be solely responsible for any labor.
All warranty parts are shipped using standard ground services. I the customer wishes to have the part shipped, or wishes to ship a defective part pursuant to paragraph 2.7, by a faster method, the customer will be responsible for all freight charges.
To the extent POI agrees to reimburse any labor, the customer must provide to POI an itemized invoice or work order of all work performed within thirty days of completion of the work. POI will the process the invoice for payment or ask for more information within thirty days. The invoice or work order is REQUIRED to include the serial number of the unit, the model number of the unit, the warranty authorization number, a labor hour breakdown, a description of the work performed and the location of the unit, including end user name, city and state.
Customer agrees to allow a reasonable time for repair or replacement of any part covered by this warranty.
Customer's sole and exclusive remedy under this warranty shall be limited to repair or replacement, at POI discretion, of the defective part. Damages are limited to the original purchase price of the unit.
FAILURE TO COMPLY WITH ALL OF THE PROCEDURES DETAILED ABOVE WILL VOID ANY AND ALL WARRANTY CLAIMS.
Flat Rate Warranty Schedule
Subject to the provisions of POI Warranty Policy and Procedure, the labor hours eligible for reimbursement are limited to the following:
Subject to the provisions of POI Warranty Policy and Procedure, the labor rate for reimbursement is $65.00 per man hour. This labor rate is effective for all customers unless written consent and acknowledgment has been given the POI Service Department.
Maximum allowance for troubleshooting labor is one (1) hour.
Travel time is not to be included in labor hours. Only time spent on site will be reimbursed.
Subject to the provisions of POI Warranty Policy and Procedure, in cases where no labor hours under the Flat Rate Warranty Schedule are prescribed or the customer reasonably believes the claim will exceed the labor hours under the Flat Rate Warranty Schedule, the customer may contact the POI Service Department in advance, provide an estimate of hour required, and request an allowance or reimbursement. POI reserves the right to grant or deny customer's request, in whole or in part, in its sole discretion. If after the repair has begun, it is discovered that additional work is required and will exceed the customer's original estimate by more than 10%, customer must contact the POI Service Department again for approval. Any claim for work not listed in the Flat Rate Warranty Schedule or for hours in excess of the Flat Rate Warranty Schedule will be denied unless prior written approval from the POI Service Department has been received and a prior agreement has been reached as to the amount of any allowance for reimbursement.
Subject to the provisions of POI Warranty Policy and Procedure, the warranty reimbursement for mileage is $ 0.50 per mile. Mileage reimbursement will be limited to the distance between the place of business of the service agent to the machine location and back, up to a maximum of 120 miles round trip. POI will not reimburse or pay any labor rates for travel time.