Shipping charges are calculated automatically based on Standard Ground when shipped within the lower 48 contiguous USA States. Shipping times within the contiguous United States vary from 2-10 days and equipment may have lead times of 1- 5 weeks before shipping.

All shipments will be delivered curbside only. Delivery does not include inside delivery, uncrating or installation. Please make arrangements for adequate personnel and/or equipment for unloading at your location.

All shipments outside of the lower 48 contiguous USA States require a shipping quote and customer approval before processing. This includes Hawaii, Alaska and all international destinations. After placing your order, you will be contacted with a shipping quote for your approval.

We are unable to deliver to Post Office Boxes.

We typically ship via a variety of common carriers. We reserve the right to select the shipping method on all free shipments.

Liftgate
Freight delivered via common carrier may require liftgate service. During checkout, you will have the option to choose liftgate service if applicable.

If you choose liftgate service, a fee of $100 will be added to your order.

Consider selecting liftgate service if your facility does not have a loading dock or if your shipment weighs more than 200lbs. Otherwise, you will need to make alternate arrangements for unloading at your location.

Liftgate service unloads your shipment to the curb, it is not inside delivery.

Non-Commercial Delivery
You must select the non-commercial delivery option at checkout if you wish the goods to be delivered to such a location. Your goods will either (a) not be delivered to a residential location without having selected this option or (b) you will be billed for a further $150.  Most equipment sold is for commercial environments and not suitable or licensed for residential use.  In the event of incident in a non-commercial application, manufacturer's warranty is usually void and household insurance may be affected.  You should check with your local authorities and insurance companies before installing commercial equipment in your home.

Cancelled/Refused Orders
If you decide to cancel or refuse any part of your order after it has been shipped, please note that you will be responsible for the full amount of roundtrip shipping and handling charges, plus any applicable restocking fees (except for damaged equipment refused at time of delivery only.)

International Orders
Unless specified otherwise, all shipments have terms FOB Origin, Freight Prepaid and Charged. Pizzaovens.com will arrange with the shipping company/freight forwarder for the product to be delivered from the factory to either port or door. Pizzaovens.com will include the shipping and insurance charges in the invoice which must be paid at the time the order is placed. The product becomes property of the buyer at the time it is picked up by the shipper. Risk of loss and the filing of claims for loss and damage are the responsibility of the buyer. Taxes, local customs brokerage fees, and/or other local fees that may exist are the responsibility of the buyer. Customs clearance is the responsibility of the buyer.

Inspection
Pizzaovens.com does not arrange for goods inspection. If you require goods inspection, you will need to arrange with the inspector directly. Pizzaovens.com will provide the warehouse address of the goods to the inspector upon request.